ClinicSmith support

Write to us at support@marlysoft.com. We usually reply within 2 business days.

What to put in your email

• That it is about ClinicSmith.
• Whether you use the web app (and which browser) or the Windows app (and your Windows version, for example Windows 11, version 24H2).
• The name of your clinic.
• The email address or mobile number you sign in with. Never send your password; we will never ask for it.
• What you did, what happened and what you expected. The date and time it happened helps us find it.
• A screenshot of the problem, if you can.

Deleting your account or data

You can delete your account yourself in the app: Settings → Account & security → Delete my account. A clinic's administrator can close the clinic on the same screen (Close the clinic); its data is erased for good 30 days later.

You can also ask by email: write to support@marlysoft.com from the account's email address (or give the mobile number it uses), and say whether you want the account deleted, the clinic closed and erased, or both. The privacy policy explains what is deleted and when.

Frequently asked questions

Do I need an internet connection and an account?

Yes. ClinicSmith works with an online service. Sign in with an email address or mobile number and a password, or choose Create a new clinic on the sign-in screen to start one. Staff get their accounts from the clinic's administrator in Users & permissions. ClinicSmith needs the connection to open and save records.

Where do I sign in?

In a web browser, open clinicsmith.marlysoft.com. The Windows app already connects to our service, so you normally don't need to change anything. If your business runs its own ClinicSmith server, choose Change server on the sign-in screen and enter its address.

I forgot my password.

Password-reset codes by email or text message are not switched on in our service yet, so a code will not arrive. Ask your clinic's administrator to set a new password for you in Users & permissions. If you are the administrator, write to support@marlysoft.com from your account's email address (or give its mobile number), and we will help you sign in again.

Can I get a copy of my data?

Yes. The clinic's administrator can download a backup file of the whole clinic in Backup & restore, and reports can be saved as PDF or spreadsheets.

Is ClinicSmith free?

Yes. ClinicSmith is currently free to use: there are no plans, subscriptions or payments.

Where is my data, and who can see it?

On servers operated by MarlySoft, reached over an encrypted HTTPS connection through Cloudflare. Only the users your clinic adds can see its data. Details are in the privacy policy.