PharmaCaptain support

Write to us at support@marlysoft.com. We usually reply within 2 business days.

What to put in your email

• That it is about PharmaCaptain.
• Whether you use the web app (and which browser) or the Windows app (and your Windows version, for example Windows 11, version 24H2).
• The name of your pharmacy.
• The email address or mobile number you sign in with. Never send your password; we will never ask for it.
• What you did, what happened and what you expected. The date and time it happened helps us find it.
• A screenshot of the problem, if you can.

Deleting your account or data

You can delete your account yourself in the app: Settings → Account & security → Delete my account. A pharmacy's administrator can close the pharmacy on the same screen (Close the pharmacy); its data is erased for good 30 days later.

You can also ask by email: write to support@marlysoft.com from the account's email address (or give the mobile number it uses), and say whether you want the account deleted, the pharmacy closed and erased, or both. The privacy policy explains what is deleted and when.

Frequently asked questions

Do I need an internet connection and an account?

Yes. PharmaCaptain works with an online service. Sign in with an email address or mobile number and a password, or choose Create a new pharmacy on the sign-in screen to start one. Staff get their accounts from the pharmacy's administrator in Users & permissions. If the connection drops, the till keeps selling and sends the invoices when the connection is back.

Where do I sign in?

In a web browser, open pharmacaptain.marlysoft.com. The Windows app already connects to our service, so you normally don't need to change anything. If your business runs its own PharmaCaptain server, choose Change server on the sign-in screen and enter its address.

I forgot my password.

Password-reset codes by email or text message are not switched on in our service yet, so a code will not arrive. Ask your pharmacy's administrator to set a new password for you in Users & permissions. If you are the administrator, write to support@marlysoft.com from your account's email address (or give its mobile number), and we will help you sign in again.

Can I get a copy of my data?

Yes. The pharmacy's administrator can download a backup file of the whole pharmacy in Backup & restore, and reports can be saved as PDF or spreadsheets.

Is PharmaCaptain free?

Yes. PharmaCaptain is currently free to use: there are no plans, subscriptions or payments.

Where is my data, and who can see it?

On servers operated by MarlySoft, reached over an encrypted HTTPS connection through Cloudflare. Only the users your pharmacy adds can see its data. Details are in the privacy policy.